1. Before ordering
Your quote identifies the billing cycle, setup charges, licenses, renewal terms and any applicable refund offer. No general money back guarantee is advertised on this website. Mandatory rights under applicable law remain unaffected.
2. Cancel a service
Email contact@zetixio.net from the account contact address before the next renewal. Include the service identifier and whether cancellation is requested immediately or at the end of the paid term. We confirm the request and effective date in writing. Cancellation stops future renewals once effective; it does not by itself create a refund.
3. Refund requests
For duplicate payments, billing errors, undelivered services or another concern, provide the invoice identifier and a brief explanation. We review the request against the accepted order and applicable law. Any approved refund is returned through the original payment route where possible, subject to payment provider processing times.
4. Custom work and third party fees
Setup work, reserved hardware and software licenses may carry costs once supplied or committed. Any exclusions or nonrefundable charges must be disclosed before purchase and are subject to applicable law.
5. Your data
Export your data and verify independent backups before cancellation. Access may end at the effective termination time and stored data may then be deleted. Ask support before cancelling if you need help arranging a migration window.
Questions about this document? Contact our team.